保養條款

最新更新：2026年8月13日

bixdo (香港) 為於 hk.bixdo.com 購買的產品，提供購買日起計 1 年免費保養服務，涵蓋正常使用情況下因工藝或物料瑕疵導致的故障。本保養於購買時自動生效，無須額外登記。

適用範圍

  1. 1. 產品範圍：僅限於 hk.bixdo.com 購買，且帶有 bixdo 品牌標識、機身序號清晰完整且未被塗改的產品設備；耗材、配件（牙膏、替換刷頭、旅行盒、牙線棒、鑽石美白刷頭等）、贈品均不適用本保養條款。保養僅覆蓋影響產品功能運作的主機零件。
  2. 2. 用戶範圍：本保養適用於持有有效購買憑證的終端消費者（包含購買後轉贈的實際使用者，需提供原購買者的訂單 / 收據及機身序號）。

3. 產品外觀因正常使用而出現的磨損耗損，或因意外、濫用、疏忽、未合理使用等導致的損壞，均不屬保養範圍。任何擅自拆卸產品或配件的行為，將即時令保養失效。

如產品於保養期內出現上述瑕疵，請聯絡 bixdo 客戶服務團隊，本公司將根據產品實際情況進行核實，並有權決定提供維修、更換或其他適當的保養處理方案。提出保養索償時，請提供有效證明以確認索償處於保養期內。為確保本保養有效，請於保養期內妥善保存原裝購買收據及產品序號。透過保養更換的產品，其保養期將延續原產品剩餘的保養期限，不會因更換而重新計算 1 年保養期。若該產品屬已停產的限量版型號，本公司或會提供同型號但不同顏色 / 設計的替換產品。

本保養條款為唯一及完整的保證條款，取代任何口頭或書面、明示或默示的其他保證。產品之製造、銷售或使用，均不會產生任何默示保證。

請注意，若你購買的產品於你所在地區未發售（或已停售），bixdo (香港) 將無法提供替換服務。如需查詢更多詳情，歡迎聯絡客戶服務團隊。

如需提出保養索償，你可透過電郵、官網在線客服對話聯絡 bixdo (香港)。本保養服務不會影響你作為消費者的法定權利，並為有關法定權利以外之額外保障。

海外地區保養索償補充條件

用戶於 hk.bixdo.com 購買產品，且在中國內地、香港特別行政區、台灣地區及澳門特別行政區以外地區提出保養索償時，適用以下補充條件：

  1. 1. 凡用戶所在地為上述四地以外地區，在提出 1 年保養索償時，保養相關產品寄送之運費將按實際產生的費用收取。
  2. 2. 凡以人民幣、港幣、新台幣及澳門幣以外貨幣購買之產品，在中國內地、香港特別行政區、台灣地區及澳門特別行政區提出 1 年保養索償時，保養相關產品寄送之運費將按實際產生的費用收取。

補充說明：上述條款適用於 2026 年 1 月 1 日或之後購買的產品。

如何登記保養？

本產品之 1 年有限保養無須登記，只要你是 hk.bixdo.com 註冊會員，於官網購買產品後保養將自動生效。

超過保養期之產品

產品超過 1 年保養期後，如需更換產品，你可聯絡 bixdo (香港) 客戶服務團隊，以了解以舊換新優惠及相關安排。相關優惠及適用條件將以客戶服務團隊提供的實際安排為準。

如何提出保養索償？

如需提出保養索償，請依照以下步驟操作：

  1. 1. 透過電郵 support@bixdo.com、hk.bixdo.com 官網線上客服，直接聯絡本公司客戶服務團隊。
  2. 2. 提供訂單資料、產品序號、原裝購買收據，以及產品故障的詳細描述（如有需要，可提供相關影片）。
  3. 3. 客戶服務代表將會審核你的索償申請，並於 2 個工作天內回覆，提供後續跟進指示。

bixdo (Hong Kong) Warranty Terms

Last Updated: August 13, 2026

bixdo (Hong Kong) provides a 1-year free warranty service for products purchased on hk.bixdo.com, covering malfunctions caused by workmanship or material defects under normal use. This warranty is automatically effective upon purchase and requires no additional registration.

Scope of Application

1. Product Scope: This warranty applies only to products purchased at hk.bixdo.com that bear the bixdo brand logo and have a clear, complete, and unaltered serial number. Consumables, accessories (toothpaste, replacement brush heads, travel cases, dental floss sticks, diamond whitening brush heads, etc.), and promotional gifts are excluded from this warranty. The warranty only covers main unit components that affect the core functional operation of the product.

2. Eligibility: This warranty applies to end consumers holding a valid proof of purchase (including actual users who received the product as a gift, who must provide the original purchaser’s order/receipt and the device serial number).

3. Normal wear and tear from regular use, or damage caused by accidents, abuse, negligence, improper use, or other external factors are not covered by this warranty. Any unauthorized disassembly of the product or its accessories will immediately void this warranty.

If the product exhibits the above-mentioned defects within the warranty period, please contact the bixdo Customer Service Team. The Company will verify the issue based on the actual condition of the product and reserves the right to determine whether to provide repair, replacement, or other appropriate warranty solutions. When submitting a warranty claim, you must provide valid proof to confirm the claim is within the warranty period. To ensure the validity of this warranty, please keep the original purchase receipt and product serial number properly during the warranty period. For products replaced under warranty, the warranty period will continue for the remaining period of the original warranty and will not be recalculated from the date of replacement. If the product is a discontinued limited-edition model, the Company may provide a replacement product of the same model but with a different color/design.

This warranty constitutes the sole and complete warranty terms, superseding all other oral or written, express or implied warranties. No implied warranties shall arise from the manufacture, sale, or use of the product.

Please note that bixdo (Hong Kong) cannot provide replacement services if the product you purchased is not available (or has been discontinued) in your region. For more details, please contact our Customer Service Team.

To submit a warranty claim, you may contact bixdo (Hong Kong) via email or the official website live chat service. This warranty service does not affect your statutory rights as a consumer and serves as additional protection beyond such statutory rights.

Supplementary Terms for Overseas Warranty Claims

The following supplementary terms apply to users who purchase products on hk.bixdo.com and submit warranty claims outside Mainland China, the Hong Kong Special Administrative Region, Taiwan Region, and the Macao Special Administrative Region:

  1. For users located outside the aforementioned four regions, shipping fees incurred for warranty service under a 1-year warranty claim will be charged based on the actual expenses.
  2. For products purchased in currencies other than RMB, HKD, TWD, and MOP, shipping fees incurred for warranty service within Mainland China, the Hong Kong Special Administrative Region, Taiwan Region, or the Macao Special Administrative Region will be charged based on the actual expenses.

Supplementary Note: The above terms apply to products purchased on or after January 1, 2026.

How to Register for the Warranty?

The 1-year limited warranty for this product does not require registration. As long as you are a registered member of hk.bixdo.com, the warranty will be automatically activated after purchasing the product on the official website.

Products Beyond the Warranty Period

If you need to replace a product after the 1-year warranty period has expired, you may contact the bixdo (Hong Kong) Customer Service Team to inquire about trade-in offers and related arrangements. Relevant offers and applicable terms are subject to the actual arrangements provided by the Customer Service Team.

How to Submit a Warranty Claim?

To submit a warranty claim, please follow these steps:

  1. Contact our Customer Service Team directly via email at support@bixdo.com or the live chat feature on hk.bixdo.com.
  2. Provide order details, the product serial number, the original purchase receipt, and a detailed description of the product malfunction (including relevant videos if required).
  3. A Customer Service representative will review your claim application and respond within 2 working days with follow-up instructions.